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2026.02.03 news

[Apology] Regarding Notifications Concerning Credit Card Payments

Note: We do not offer international shipping.

Thank you very much for your continued patronage of our products.

As we prepare for the shipment of "Kemo-Pla" products, we have identified an issue where some customers who selected credit card payment on our official website may have received multiple payment-related notifications.

This is due to a re-authorization process used to verify the validity of the credit card before shipping. Due to system specifications, this may trigger multiple notifications from your card issuer. Please be assured that you will only be charged once on the product release date (shipping date). No double billing will occur.

Furthermore, if you are using a debit card or a V-Preca (prepaid card), you may notice a temporary withdrawal or balance fluctuation. This will be automatically refunded or canceled by your card issuer at a later date.

We sincerely apologize for any concern or inconvenience this may have caused.

KEMOPLA Official Website AOSHIMA BUNKA KYOZAI Co., Ltd.